We’ve got your questions covered
What type of products do you offer?
We offer medical-grade skincare products carefully selected by Dr. Mariana Torres to improve skin quality, prevent aging, and treat concerns like acne, pigmentation, and fine lines.
Are your products authentic and safe?
Yes, all of our products are 100% authentic, medical-grade, and meet dermatological standards in the United States.
Do I need a prescription to use these products?
No prescription is needed, but we highly recommend professional guidance to choose the right products for your skin.
How do I know which products are right for me?
You can send us a direct message or book a consultation with Dr. Mariana Torres to receive a personalized skincare routine based on your skin type and goals. Book your appoinment
Can I combine different products?
Yes, but it’s important to layer and combine them correctly. Incorrect use may irritate your skin, so we recommend following a guided routine.
Do you offer international shipping?
At the moment, we only ship within the United States.
How long does shipping take?
Orders are delivered within 7–10 business days.
How much does shipping cost?
Shipping has a flat rate of $15 USD.
✨ Free shipping on orders over $300 USD.
What payment methods do you accept?
We accept major credit/debit cards and secure online payment methods.
Is it safe to shop on your website?
Yes, our website uses secure payment systems to protect your personal and financial information.
Can I return a product?
Yes, we accept returns only for products that are unopened and unused.
What if my product arrives damaged?
Please contact us within 48 hours of delivery with photo evidence, and we will assist you promptly.
How long does it take to see results?
Results vary depending on the product and your skin type, but most people notice improvements within 2 to 6 weeks with consistent use.
Can these products replace treatments like Botox or fillers?
No, but they are the perfect complement to maintain and enhance your aesthetic treatment results.
How can I contact you?
You can reach out to us via Instagram or through our website. Our team will be happy to assist you. 💖
Do your products have a warranty?
Yes, we offer a warranty under the following conditions:
- Claims must be made within 3 to 7 business days after delivery
- Proof of issue is required